How do I troubleshoot my printer?


If you are having problems before or after you change your print head, it sometimes helps to print test pages of different colors, do a print head cleaning, or do both. When doing a print head cleaning you should refer to your user’s manual or clicks @ Canon Printer Help Number UK or call us @  0808-169-1989 (Toll- Free, UK)  Once there, select Printers from the Category menu, select your printer’s series on the Product Type menu, then the model number of your printer on the Model menu. On the Support page that opens, select “Step-by-Step Troubleshooting”. Generally, the procedure will be to continue through the following steps, stopping if printing returns to normal:


Do a print head cleaning

Print the nozzle check pattern - repeat steps 1-2 up to two times - Do a print head Deep Cleaning -Print the nozzle check pattern  - repeat steps 3-4 up to two times - If the output is still not normal, you may need a new print head; or, if you just installed a new print head, the print head may be defective. If you bought it from us please call and we will send you another one.


Location: United Kingdom

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